- Number of tours
- 133
- Age Range
- 2-99
- Number of reviews
- 65
- Response rate
- 84%
- Response time
- within 1 day
A-ROSA Reviews (65)
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Rungfa
Written on April 7th, 2024Need more English speaking on tour excursions and meed more than 1 elevator on the cruise ship.- GO
GERALD
Moselle Discovery 2024
Written on April 3rd, 2024Excellent in all respects; expectation, service, personnel, price, food quality, operation and communications. The communications were extremely informative and…Read more Marinette
Written on January 6th, 2024Predominantly German passengers on our cruise. There were 10 of us international english speaking passengers. Cruise staff were accommodating, courteous, som…Read moreA-ROSA commented on this review
Dear Marinette, Thank you for going onboard with A-ROSA and taking your time to sharing your your kind words with us and the community. We are glad to hear that you had a delightful cruise experience along the Rhine! Exploring Christmas markets and experiencing the festive atmosphere must have been a wonderful way to embrace the holiday spirit. The fact that the towns along the Rhine were easily walkable and allowed for self-guided tours adds to the convenience of your journey. Even though the weather didn't cooperate, we are sure that you made the most out of this cruise. We would love to have you onboard again. Best regards, A-ROSA Team- AJ
Avril
Rhine Christmas Markets 2024
Written on December 12th, 2023Nice boat. Clean rooms. Buffet food not the best. Saw 2 Christmas markets only as other 2 were closed early morning. Evening entertainment not the best. Did not…Read moreA-ROSA commented on this reviewDear Avril, Thank you for your feedback on your cruise experience. It is encouraging to hear that, despite the mentioned issues, you still managed to have a good time overall. Christmas markets usually open from noon time till the evening. We tried our best to balance the shore time for our guests to visit Christmas markets and the cruising schedule. We hope you will cruise with A-ROSA again and see the improvements we've made. Your sincerely, A-ROSA Team Sherri
Written on December 8th, 2023The cruise was primarily for German guests. As there were only 10 English speaking guests on the ship all but one of the port excursions with an English speakin…Read moreA-ROSA commented on this reviewDear Sherri, Thank you for going onboard with A-ROSA. We are sorry to hear that the cruise did not meet your expectation this time. However, A-ROSA is always trying hard to enhance the overall guest experience with our hospitality, services, facilities, food and many more. We hope you will consider giving A-ROSA another chance in the future, so we can demonstrate the improvements we've made. Hope to have the opportunity to welcome you back on board. Your sincerely, A-ROSA Team- SG
Susan
Written on November 25th, 2023Very good experience for 1st cruise .Food good staff very professional cabin comfortableA-ROSA commented on this reviewDear Susan, Thank you for going onboard with A-ROSA and taking your time to leave your comments. We are glad that you had a good start with your river cruising experience. Look forward to welcoming you again. Best regards, A-ROSA Team - LC
Lanard
Written on November 20th, 2023Being from the USA I found the location of the tour not USA friendly or as welcoming which probably is justified. All excursions we not all bilingaul and the o…Read more Anonymous
Written on November 16th, 2023A very pleasant 8 day experience but really more like a five day cruise. The cruise information was incomplete, leaving out interesting opportunities along t…Read moreA-ROSA commented on this reviewDear Marc, Thank you for your positive feedback on out Douro Experience cruise. We're delighted to hear that you found the overall experience pleasant, and we appreciate your insights to share with the community and also help us enhance our services. It's very nice to hear that the excursion to Salamanca turned out to be a highlight for you. We understand the significance of such experiences and will certainly consider incorporating similar excursions in our future itineraries to enhance the overall cruise experience for our guests. Your feedback on food is essential, and we will work on refining our menu offerings to make them more diverse and interesting for our guests with varying culinary preferences. Once again, we appreciate your valuable review and hope to have the opportunity to welcome you on board again. Kind regards, Your A-ROSA TeamHenrycw
PREMIUM Rhine Mini Cruise Main & Lorelei
Written on November 8th, 2023The Rhine is romanticA-ROSA commented on this reviewDear Chi Wing Ho, thank you for taking your time to review your A-ROSA cruise. We totally agree. The Rhine is romantic and wonderful. Hopefully you have enjoyed it and took home unique memories. A-ROSA would love to welcome you on board again. Kind regards A-ROSA Team- GW
Geraldine
Danube Classics 2024 (63 destinations)
Written on October 16th, 2023The staff and service on the Arosa Donna for the most part were great. However, I had booked this trip as it was 2 days in Budapest and was also stopping in Mel…Read moreA-ROSA commented on this reviewDear Geraldine, Thank you for going onboard with A-ROSA and taking your time to leave your comments. As stated on the the travel documents it is possible that outside influences such as strikes, high or low water levels may result in adjustments to the itineraries. Even confirmed berths can change due to weather conditions or instructions from the port authorities. We are sorry to hear that your cruise experience did not meet your expectation. Thank you for your feedback and we apologize for the inconveniences you encountered during your trip. your feedback will be taken into serious consideration to make necessary improvements. We hope you will consider giving A-ROSA another chance in the future, so we can demonstrate the improvements we've made. Hope to have the opportunity to welcome you back on board. Your sincerely, A-ROSA Team
A-ROSA Tours
Douro Experience 2024 (9 destinations)
Danube Classics Vienna 2024 (8 destinations)
Rhine Experience Amsterdam & Rotterdam 2024
Rhône Route Classique 2024 - A-ROSA STELLA
Danube Classics Vienna 2024 (10 destinations)
Danube Classics 2024 (including Krems an der Donau)
Danube Classics 2024
Danube Classics 2024 (including Wachau)
A-ROSA Destinations
Hygiene Measures
General
- A minimum distance of 1,5 metres will apply to the entire ship, which will be implemented using a guidance system with aisles as ‘one-way-streets’, floor markings, reduced size dining areas and seating groups, ensuring the required distancing.
- Specific rules of conduct for the ships will be communicated regularly by means of posters, information videos and ship announcements.
- Existing cleaning and disinfection plans and logs will be further enhanced.
- Effective disinfectants will be provided, and their use will be checked at all entrances (ship, restaurant, lounge, sun deck, work and crew areas).
- In the public areas, all crew members and guests must wear a full mouth and nose cover. This does not apply to guests who are seated at a dining table or in the open-air areas.
- A-ROSA ships are already equipped with an air conditioning system that provides all cabins and public spaces with separate air supplies. Fresh air is drawn into each cabin and public space, it is then filtered before being released back outside.
- Access to the ship by external persons will be kept to the necessary minimum.
Prior to Departure
- Guests will be sent a declaration of fitness to travel and the rules of conducts onboard. These must be signed and handed over on arrival at the ship.
- In addition, guests must carry out a ‘self-check’ for symptoms and not travel if any of the results are positive.
Embarkation
- On arrival at the ship, in a specially designed reception area, guests’ body temperature will be checked using an infrared thermometer and the necessary documents will be collected.
- Guests baggage will be disinfected.
Dining
- All tables will be positioned so that the minimum distance required can be maintained.
- There will be two set sittings for each meal and guests will be served at their assigned table. Drinks orders will also be taken and served directly at the table.
- Cutlery racks, table decorations and menus will be removed.
Spa
- The SPA-ROSA offering will be reduced and carried out in accordance with newly established hygiene and distancing rules. The sauna will not be accessible.
Excursions
- The group sizes for all excursions will be reduced.
- Any audio equipment, bikes etc will be disinfected after every use.
Crew
- Manuals have been created and processes will be practised via e-learning and on-site training.
- Reinforced hygiene measures and social distancing rules will apply. In areas where this is not possible, mouth and nose coverings or plexiglass protection will be used.
- There will be staggered work hours, breaks and mealtimes for the crew.
- Regular cleaning of personal work clothes (uniform, mouth and nose cover, gloves) will be carried out by the on-board laundry.
- Work equipment will be provided for each individual crew member for their personal use only, where possible. Where not possible, cleaning or disinfection will take place after each use.
A-ROSA Ships
Questions & Answers
A-ROSA offers a fresh approach to travel, providing you with a unique experience. To ensure your journey begins on the right note, we're delighted to provide you with a brief introduction through this onboard A to Z. If you have any additional questions, please don't hesitate to reach out to us in person anytime.
AIR CONDITIONING
Your cabin is equipped with air conditioning, just like the rest of the ship. You can adjust the cabin temperature to your liking. When you open your balcony door, the air circulation system will automatically switch off.
ALARM
You'll find an emergency alarm button on your cabin telephone. In case of an emergency and no immediate response to your call, please notify a crew member right away.
ALCOHOLIC BEVERAGES
Generally, bringing alcohol on board is not permitted. However, if you purchase alcohol on land during your cruise, each adult over 18 years old is allowed to bring a maximum of 1 liter on board.
ANIMALS
Bringing animals on board our ships is strictly prohibited.
ANNOUNCEMENTS
We make public and automated announcements on deck and in the cabins to inform you about onshore excursions and important program details. Announcements are available in both English and German. There will be no cabin announcements before 8:00 AM or after 10:00 PM, except in case of an emergency. Information about the passing landscape is provided through our app.
BARS
For current bar opening hours, consult the A-ROSA info channel.
- A-ROSA AQUA, BRAVA, VIVA: Lounge bar on deck 3.
- A-ROSA BELLA, DONNA, MIA, RIVA: Café and lounge bar on deck 3.
- A-ROSA FLORA, LUNA, SILVA, and STELLA: Lounge bar on deck 2 and an outdoor bar on the sun deck.
- A-ROSA SENA: Lounge bar on deck 4 and an outdoor bar on the sun deck.
BATHROBES AND SLIPPERS
Bathrobes and slippers are available upon request from your cabin steward or at reception if not already provided in your cabin.
BICYCLES/BIKING
For details on our biking excursions, please consult the SPA-ROSA team or your Shore Excursion Expert. Unfortunately, bringing your own bikes on board is not possible.
CHANGING MONEY
We do not offer currency exchange services on board. However, exchange offices are often available near our berths in most ports.
CHECK-IN/CHECK-OUT
Cabin access and check-in start at 3:00 PM (suites at 12:00 PM) at the earliest. The official end of the cruise and check-out on disembarkation day is no later than 9:00 AM. Please consider these times when planning your arrival and departure.
COFFEE AND TEA
A coffee and tea station is available 24/7 at the following locations on the ship:
- A-ROSA LUNA, STELLA, BELLA, DONNA, MIA, and RIVA: In the restaurant near the buffet.
- A-ROSA VIVA: P'tit Bar
- A-ROSA SENA: At the entrance to the Lounge
CONCIERGE-SERVICE
Our reception team is at your service to assist with your individual needs, such as reserving tickets for cultural experiences and special excursions or arranging transfers.
CONNECTING DOORS
On the A-ROSA AQUA, BRAVA, FLORA, SILVA, and VIVA, each deck has at least two cabins with connecting doors that can be used as family cabins. On the A-ROSA SENA, there are several cabins with connecting doors on deck 3. You can inquire about specific cabin numbers through the A-ROSA Service Center at tel. +49 381-202 6001.
CORKAGE FEE
If you'd like to bring your own drinks, liqueurs, or wine on board for consumption in public areas, a corkage fee will be charged to your onboard account.
CREW AREAS
Access to crew areas is strictly prohibited.
CUSTOMS REGULATIONS
Please be aware that the import or export of goods and currency is subject to prevailing customs regulations.
DAILY PROGRAMME
For all important information and instructions, consult the A-ROSA Info Channel or the A-ROSA App, as well as the displays in public areas and announcements.
DECKS
Exterior decks can become slippery in rainy weather, high humidity, and during the morning and evening hours. Please exercise caution.
DECKCHAIRS
Deckchairs and sun canopies are available on the sun deck. In consideration of all passengers, please do not reserve unoccupied deckchairs. Woolen blankets for cooler weather on deck can be found in your cabin.
DIETARY RESTRICTIONS
If you have dietary restrictions, please inform your head chef at the beginning of your cruise. If you haven't already notified us of your food allergies or intolerances, please do so promptly.
DISEMBARKATION
One day before departure, your Cruise/Shore Excursion and Hotel Manager will provide you with detailed information regarding disembarkation procedures. To ensure a smooth disembarkation, we kindly ask you to attend the information event.
DRESS CODE
Feel free to dress comfortably and casually on board and during shore excursions. For evening deck visits, we recommend warmer clothing. Sturdy shoes are advisable for land excursions. When visiting the onboard restaurant, smart-casual attire is recommended. However, please avoid swimwear, sportswear, and going barefoot in the restaurants and bars. Men are encouraged to wear long trousers in the restaurant in the evening.
DRINKING WATER
The water on board is safe to drink.
EVACUATION PLAN
An evacuation plan for safety is posted in your cabin and on each deck. Please take a moment to familiarize yourself with the emergency exits and meeting points on the upper deck.
EXCURSIONS
Most ports serve as starting points for shore excursions available in many languages. Additional information can be found on the A-ROSA app and homepage. Check out the onboard information event (check daily program for schedule). Excursions can be booked onboard only. From February 1, 2023, guests can book excursions at www.arosa-cruises.com/reserve-trips. A-ROSA arranges these excursions, which are run by local agencies. Special excursion packages at a discount are available for 7-night trips.
FAMILY CRUISES/CHILDCARE
A-ROSA offers family cruises with childcare on selected routes and dates. For more information, please visit our website www.arosa-cruises.com/kids. Onboard the A-ROSA SENA, there is an A-ROSA Kids Club on deck 1, available for family cruises and use under adult supervision on other cruises.
FOOD
It is not allowed to bring food on board during embarkation or at any point during the cruise.
FORMS OF PAYMENT
The currency onboard is the euro. You can use your onboard credit card, which also serves as your cabin key card, during the cruise. At the end of the cruise, you can settle your bill with cash, debit card, or credit cards, including American Express, Mastercard, or Visa. Unfortunately, GeldKarte or Travelers Cheque Card payments are not accepted. When using a credit card or debit card, remember to have your PIN code ready.
FULLBOARDPLUS
Enjoy refined breakfast, lunch, and dinner buffets, as well as an embarkation snack and afternoon coffee and cake. Guests who have booked the A-ROSA Premium all-inclusive rate enjoy complimentary tea, coffee, coffee specialties, soft drinks, beer, sparkling wine, and a selection of wines, cocktails, and long drinks throughout the day. Bottled wines from our wine list and champagne incur an additional charge.
GOING ON SHORE
In the EU, you can disembark as soon as we dock. In non-EU countries, disembarkation is subject to approval from local authorities. For your safety, please return to the ship no later than 30 minutes before our departure time, as docking times may change suddenly. Pay attention to announcements and info channel messages. Before going ashore, pick up your shore pass from reception and return it upon reboarding. Shore passes help ensure all guests are accounted for.
GUESTS WITH DISABILITIES OR LIMITED MOBILITY
Except for the A-ROSA SENA, the ships have stairs, which may limit mobility. For personalized guidance, please contact the A-ROSA Service Center at tel. +49 381-202 6001.
HAIRDRYERS
Find a hairdryer in a drawer near the mirror or in the wardrobe of your cabin. Suites also provide hairdryers in the bathroom.
HOUSEKEEPING
Housekeeping service begins daily at 7:30 AM. If you prefer not to be disturbed, use the "Please do not disturb" sign. When you leave your cabin, flip the sign to "Thank you for cleaning the cabin." Housekeeping staff can clean your cabin twice daily upon request. For additional requests, please contact reception.
INSECT SCREENS
For protection against insects, an insect screen in the form of a roller blind or sliding element is usually attached outside the balcony door. When operating the roller blind, ensure even force distribution to prevent it from getting stuck. It can be locked at the bottom.
INTERNET
Wi-Fi is available for guests on board the A-ROSA ships. Keep in mind that some parts of the cruise may have weaker internet connections. You can find more information about availability, terms of usage, and charges at reception. Guests with the "Premium all inclusive" rate can use internet connections under the valid terms of usage at no extra charge.
ITINERARY
The planned itinerary can be found in the catalog, but please note that it may be subject to changes. High and low water levels, maintenance work, and delays at locks and bridges due to shipping traffic may lead to short-notice itinerary adjustments. In rare cases of extreme water levels or force majeure, parts of the itinerary may require bus or train travel, and overnight hotel stays may be necessary in some instances.
KEY CARD
Your key card serves as your A-ROSA key and credit card. Always keep it with you, and if you lose it, notify reception immediately.
LAUNDRY
You can have your laundry done on board, and the charges will be added to your onboard account. Suite guests can enjoy complimentary laundry service.
LIBRARY AND BOARD GAMES
You can find a small library near reception or the Shore Excursion Desk. A selection of board games is available in the café/restaurant or day lounge or upon request. On the A-ROSA SENA, you can find books and games in the Connected Lounge.
LIFE JACKETS
In case of emergencies, life jackets are located inside your wardrobe.
LIFT
The A-ROSA SENA has a lift between deck 1 and deck 4. Please refrain from using the lift during safety instructions or emergencies. The sun deck is accessible only via stairs.
LOST & FOUND
If you lose any items, please report them at reception. If you find lost items, kindly turn them in at reception.
MAIL
You can hand in postcards and letters at reception. We will send mail from the next port or at the end of the cruise.
MAINTENANCE
If you notice any technical issues in your cabin, please contact reception, and we will strive to resolve the problem promptly.
MOORING AREA
Due to heavy river traffic, multiple ships may be assigned the same berth by port authorities. In such cases, ships will be moored side by side, which may affect the view from your cabin. Unfortunately, A-ROSA has no control over this arrangement.
NO ADMITTANCE
Stepping over railings and accessing front and rear decks, gangways, and the engine room is strictly prohibited. We may temporarily close the sun deck during specific maneuvers, when passing under low bridges or through locks, or during poor visibility. Please follow crew instructions.
ONBOARD LANGUAGE
The onboard languages are English and German. All information, including daily programs, notices, and menus, are available in both languages.
PHYSICIAN
Emergency medical care is available based on the navigated area's infrastructure. If you require medical assistance, please contact reception or your Hotel Manager. A physician is available on board for routes to the Danube Delta and through the Cataracts.
RECEPTION
reception is open 24 hours, and our staff is ready to assist with your questions and requests. During safety checks, there may be brief wait times.
RESTAURANT
Our restaurant operates without set meal times or assigned tables. Consult the daily program for meal times. Mineral water is included with all main meals.
SAFE
You'll find a safe in your cabin's wardrobe for storing your personal valuables.
SAFETY BRIEFING
Pay attention to safety notices, information signs, announcements, or safety videos. On embarkation day, all passengers receive a safety briefing on ship safety.
SHOP
Our shop offers a selection from our exclusive A-ROSA collection, including films, cosmetics, everyday items, and souvenirs. Refer to the info channel for opening hours.
SMOKING
Smoking is only allowed on exterior decks. Please use designated receptacles for cigarette disposal and refrain from throwing cigarette butts overboard. Smoking is strictly prohibited inside the ship, in cabins, and on balconies. Note that smoking is forbidden in the locks.
SOCKETS/POWER SUPPLY
Onboard voltage is 220 V/50 Hz. There's a reversible 220/110 V socket in the bathroom suitable for electric razors and toothbrushes, not other electrical devices. Cabins offer multiple 220V sockets.
SPA-ROSA
Our SPA-ROSA includes exercise machines, massage rooms, a relaxation area, and various saunas:
- A-ROSA BELLA, DONNA, and MIA: Bio and Finnish saunas
- A-ROSA LUNA and STELLA: Steam and Finnish saunas
- A-ROSA AQUA, BRAVA, FLORA, SILVA, and VIVA: Adjustable sanarium
- A-ROSA RIVA and SENA: Finnish sauna
Children under 16 can only use the facilities with adult supervision and cannot use the sports equipment.SUN DECK
During certain maneuvers or when passing under low bridges, you may be required to temporarily vacate the sun deck for safety reasons. Follow crew announcements and information signs.
SWIMMING POOL
On the A-ROSA BELLA, DONNA, MIA, RIVA, FLORA, SILVA, and SENA, you'll find a heatable swimming pool on the sun deck. The A-ROSA SENA also offers a separate shallow water pool for children. Bath towels are provided in your cabin.
TELEPHONE, PART 1
Reception can direct incoming calls to your cabin. Standard roaming charges apply to outgoing and incoming calls from your cabin and will be automatically charged to your onboard account. The A-ROSA fleet is equipped with a modern GSM telephone system that allows you to call any number worldwide.
TELEPHONE, PART 2
To make a long-distance call, dial the country code, local code, and phone number. After dialing and the first ring, a charge-free pause of up to 30 seconds occurs, followed by automatic call charging, even if the call is unanswered. Check with reception for call charges. The ship's GSM telephone number is listed on your key card.
TELEPHONE DIRECTORY
Cabin call: Dial the cabin number
Reception: 333 (A-ROSA SENA: 844)
Emergency: Lift the receiver and press the emergency button on the telephone
Call charges: 6 cents per 6 seconds for incoming calls; 25 cents per 6 seconds for outgoing callsTIPPING
Our crew strives to provide excellent service, and if you're satisfied, they appreciate tips as recognition. Most guests tip between €8 to €12 per guest per day. A tip box for the entire crew is available at reception at the end of the cruise. You are free to give individual tips to employees at any time or settle tips using your onboard account.
TOILETS
The ship features a modern vacuum toilet system and biological waste-processing system. Do not dispose of any items, including feminine hygiene products, in the toilet, as this can disrupt the entire system.
TV CHANNELS
TV reception is via satellite, but there may be interference during lock passages and certain parts of the journey. A selection of international channels is available.
WAKE-UP CALLS
Reception can provide wake-up calls upon request.
WATER STATION
Each guest receives a water carafe in their cabin, which can be refilled 24 hours a day. Water stations are located throughout the ship for your convenience:
- A-ROSA LUNA, STELLA, FLORA: In the corridor on decks 1, 2 and 3
- A-ROSA VIVA: In the restaurant and in the corridor on decks 1, 2 and 3
- A-ROSA BELLA, DONNA, MIA, RIVA: In the Atrium on deck 2
- A-ROSA SENA: In the Atrium on decks 1, 2 und 3
WHIRLPOOL
The A-ROSA AQUA, BRAVA, and VIVA feature a heatable whirlpool in the spa outdoor area on deck 3. The A-ROSA SENA offers a whirlpool in the SPA-ROSA on deck 1. Bath towels are available in your cabin.
Wi-Fi TERMS OF USAGE, PART 1
We can't guarantee availability, performance, or speed. Expect delays, connectivity problems, or temporary interference. Ensure your device is compatible before use; we don't provide software or configurations. Purchase a valid "Internet-Surfticket" for access. Your login data is encrypted before registration. Use VPN or SSL encryption and antivirus/firewall for other connections.
Wi-Fi TERMS OF USAGE, PART 2
You bear full responsibility for all activities related to this system; misuse may lead to legal action. We assume no liability for the use or non-use of the services offered. The provider has the right to block or terminate any service, material or information or invalidate your access to the system. If any provision in these general terms becomes invalid, it does not affect the validity of the remaining provisions.
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