Kia Ora New Zealand (17 Days)

Frequently Asked Questions

• Is tipping my Travel Director or Driver Guide compulsory?

  Tipping is not compulsory in Australia or New Zealand however if you are happy with the service you received from your Travel Director or Driver Guide you can feel free to leave them a tip at your own discretion.
• How can I pay for the Optional Experiences?

  All your Optional Experiences can be organised directly with your Travel Director whilst on the tour and you can choose to either pay in either local cash or by credit card.
• What is the maximum luggage allowance?

  Due to strict Government vehicle weight restrictions you are allowed one medium size suitcase per person, with dimensions not to exceed H76cm x W46cm x D25cm. The maximum weight of all luggage must not exceed 23kg (50lbs).
  You are also allowed one piece of hand luggage on-board the coach: however it must be able to fit in the overhead compartments or under the seat in front of you if required.
• On travelling days how often do we get a break?

  On travelling days you will stop every 2 to 3 hours either at a rest stop or for sightseeing, activities or free time.
• Can I join the tour later or finish the tour earlier?

  You can choose to join the tour at a later date or finish the tour early however, it is important to note that AAT Kings is unable to offer a discount for choosing to do as the tour is a set package with a strict itinerary.
• Where do I meet the tour and tour manager?

  Your tour will start from a centrally located hotel on day 1 of the tour, as this hotel is subject to change it is recommended to contact our team of Travel Experts for more information once your booking is confirmed.
• Am I able to bring my children on this tour?

  Children are welcome on all AAT Kings tours however they are required to be a minimum age of 5 years or older. It is recommended that if you are travelling with children to consider whether the itinerary is suitable and in particular the activities involved.
• I am travelling alone, is there a single supplement?

  If you are a single traveller you can either choose to share a room with another guest of the same gender at no extra cost or if you prefer the privacy of your own room you can pay a single supplement to upgrade to a single room. If you would like to book a single room please make sure to choose this option on the booking page or simply contact our team of Travel Experts.
• Can airport transfers be arranged?

  Arrival and departure transfers can be arranged for you once you have a confirmed booking. Please contact our team of Travel Experts if you would like a transfer added to your tour booking or for more information.
• When will I receive my travel documents?

  Your travel documents will be posted to you in a travel wallet which will contain your documents and luggage tags to you approximately four weeks before your departure date.