Say Hueque Argentina & Chile Journeys

Hi John! Thank you for taking the time to leave us your review. We're truly sorry that you had to cancel your trip, we hope you're doing well. We strive to provide the best possible service and are here to assist in any way we can. We appreciate your positive feedback regarding our attention to your needs. It means a lot to us that you recognize our efforts. Unfortunately, our cancellation policies, as well as those of our suppliers, do not allow us to reimburse you for the services booked within three days of the trip. We appreciate your understanding and hope to provide a more satisfying experience for you in the future. Best regards

Dear Gerald, Thank you so much for taking the time to share your positive feedback about your recent experience with us! We're delighted to hear that you had an excellent time on our tour and that your stay was filled with fun and exceptional moments. Your recommendation means the world to us, and we truly appreciate your trust in Say Hueque. We hope to have the pleasure of welcoming you back for another amazing journey. Best regards, Say Hueque's Team

Hi Lauren! It's lovely to hear these kind words from you! We are thrilled you had a fantastic experience planning your trip with us. We understand that communication and flexibility are vital when traveling and we are delighted that you found ours to be the best. I will pass your review to Joaquina and our whole team, they will be glad to know about what a great time you had while traveling with us! We hope to help you with future adventures, thanks for your feedback. Hope to see you again soon. Kind regards

Hi Oscar! Thank you for taking the time to share this review with us. We take your comments very seriously, and we will be discussing them further so we can work with our hotel operators and make sure this kind of inconvenience doesn't get to happen again. Kind regards, Say Hueque Team

Hello Patricia, First of all, thank you for letting us know about this. We are truly sorry to hear that your experience was not of the quality you expected. We know it can be frustrating after traveling with such high expectations and nos finding your needs met. We appreciate you bringing these issues to our attention, we are going to share this immediately with our Product team & providers to check out for any flaws in their services. We are sure that all this information will help us all improve the way we inform and advise every traveler. Until then, please accept our sincerest apologies on behalf of everyone on the team. Kindest regards,

Hi Fiona! Thank you sincerely for choosing our tour services and sharing your wonderful feedback with us. We are truly grateful for the time you took to highlight the exceptional aspects of your experience and provide valuable insights. Daiana and Maria have been invaluable members of our team, and we are delighted to hear that their assistance was fantastic and super helpful. Your kind words will be shared with them, as they consistently go above and beyond to ensure our guests have a memorable time. While we are grateful that you had a fantastic time in Mendoza, we sincerely apologize for the issues you encountered at the hotel. We assure you that we will address these concerns promptly with the hotel management to ensure that future guests have a more seamless experience. Once again, thank you for sharing your feedback. It plays a vital role in our continuous efforts to improve and deliver even better experiences for our guests. We truly value your recommendation, and we look forward to welcoming you back for more remarkable adventures in the future. Kind regards, The Say Hueque Team

Hi Sheryll! Thank you for sharing your review with us! We're thrilled to know that you had a great time during your trip with us. Kind regards, The Say Hueque Team

Dear CT, I hope this message finds you well. Thank you for your feedback. We are known for our exceptional attention to detail, and we are sorry to receive this message, that is why we would like to respond in detail to your comments: Your travel advisor had her annual vacation and a responsible colleague was in charge of your trip, giving you a fast response within 24 hours, answering your questions and requests for changes constantly. In other words, your travel agent changed for normal reasons, but we always provided timely and appropriate responses to all of your concerns. Our Sales office is in Buenos Aires and we also have local representatives in the rest of the destinations of the country, where local and specialized partners in each region of our vast country represent us. We are very sorry that the shared transfer was 15 minutes late at Iguazu Falls, usually, the regular transfers have a pick-up time margin. Knowing that punctuality is very important to you, we upgraded the other transfers to private services on your trip at no additional cost so that you did not have to wait any longer. Your itinerary in Salta visited all the destinations included but in a different order. Sometimes, for operational reasons, it is necessary to change the order of the itinerary, but always respect the visit to the places of interest of the tour. In Ushuaia, we charged you for the entrance fee to the national park when it was not necessary and we are very sorry for that, but when we were notified that you would not need it, we made a refund for it and for the box lunch that you did not have in the end. We are really sorry for this misunderstanding, but please note that we made the corresponding refund at the appropriate time. We really apologize if you felt we did not assist you, but we always wanted to respond quickly and efficiently, providing upgrades even when they were not mandatory and making the appropriate refunds. CT, we are a bit frustrated with your review here and on other many websites,  and we find it a little bit unfair after all the work we did in the planning stage of your last-minute trip and when you were traveling. Ct, we remain committed to our clients, so please let me know in case you have further questions and we will be happy to help you. Best regards, Maria. Member of Say Hueque's team.